How long is delivery time?
We have warehouses located inside and out of the U.S. We realize shipping times can sometimes be lengthy but we this is how we keep our shipping costs free and/or relatively inexpensive.
Items coming from our outside warehouse will typically take 10-20 days to be delivered. We provide tracking information so you know where your package is at all times.
Do you ship internationally?
Yes, we ship worldwide. Shipping times are all different. Please refer to your tracking number to track your package. Sometimes items will be shipped separately and we will provide you with multiple tracking numbers.
Are gift cards available?
Currently, SLC does not provide gift cards to our store. Once this feature is available we will notify all our customers.
Can I return only a portion of an item set?
No, all items have to be returned as a complete set (just as they were purchased) in the original unworn condition and original packaging.
How long does it take to process my Return or Exchange?
Returns and exchanges are generally processed within 3 business days of receipt. Please note, during seasonally high volume periods (such as Halloween Christmas, and Valentine's Day) it can take up to 15 days to process a customer return.
Do I have to pay for the shipping cost for my new exchanged item?
No, we will ship your newly exchanged item free of charge. The items will be shipped flat rate (2 -5 business days). If you are in need of expedited shipping the customer will have to pay for additional shipping charges for the upgraded.
Do you take everything back?
We will try our best to work with you. Below is a more detailed list of items that do not qualify for returns.
- We do not accept returns of items that have been worn or subjected to destructive conditions. Items not returned in original condition are not eligible for refund, store credit, or exchange. In addition, SLC does not accept returns of:
- Items that have been worn.
- Items that have been laundered.
- Items with tags removed.
- Items that smell of cigarette smoke, body odor or perfume.
- Items that have lotion or body glitter on them.
- Items that have human & animal/pet hair on them.
- Items that are soiled or stained.
- Items not returned in original packaging.
- Sale or Promo Items. This means you cannot return a clearance item due to dislike, quality, sizing, or color. It is a final Sale.
- The above items that are not eligible for returns and will be returned back to the customer at the customer's expense